Technical support
Share the URL, product version, exact error and the steps that reproduce the issue.
BAZECITY SUPPORT
Keep the details of your service in one support conversation.
Open a request through the shared Bazecity support system and include the information needed to understand the issue. Regional website choice does not create a separate account or duplicate support history.
HELP THAT FITS THE ISSUE
Start with the service involved.
A clear service name and reference help the team understand the context of your request.
Accounts & billing
Include the order or invoice reference and describe the access, renewal or payment question.
Product guidance
Tell us which product or Connector you are using and which part of the setup needs clarification.
BEFORE YOU SEND
Give the conversation a useful starting point.
These details reduce the need for avoidable follow-up questions.
- 01Identify the serviceName the product, website or hosting service and include a relevant reference.
- 02Describe the resultExplain what you expected and what actually happened.
- 03Add relevant evidenceInclude error text and redacted screenshots, plus the time the issue started.
- 04Mention changesList recent updates or configuration changes that could be related.
CONTINUE THE CONVERSATION
Help that stays connected.
Use the same support conversation for follow-ups about the same issue.
Read the documentation
Look for the guide that matches your product and version. Include its URL if you need clarification.
Open documentationFind an answer
Our FAQ centre covers accounts, licences, hosting, orders and project questions.
Browse support FAQsBAZECITY NIGERIA
Plan around the way your team works.
Send information that can be acted on
Name the service, include the relevant order or invoice reference and explain what you expected to happen. Add the exact error, the steps to reproduce it and the time in your local timezone. Redact private information from screenshots and avoid sending account passwords in the initial request.
Use the guide that matches your product
The shared documentation portal serves every Bazecity region. Check the product name and version before following a guide. For hosting or domain orders completed with telaHosting, include the provider’s service reference so the request can be directed to the correct account and support route.