If your Nigerian business is preparing a new installation, an update or a move between websites, start with the exact product, license and supported environment. Bazecity documentation and the shared support account keep instructions and your request together.
Already using our client portal? Continue to your existing support account.
Use the current product information to check the fit. If a requirement is essential and not documented, ask about it before ordering.
Include your platform and runtime versions and any related software the product must work with.
Describe the task you need to complete rather than asking only whether the product can do everything.
Follow the guide for the product and version you have. If the result differs, note the exact step and what happened before changing unrelated settings.
Include the product version, hosting or platform requirements and the instruction you were following.
Send exact errors and relevant screenshots with private information removed.
Ask the support team how to provide any needed access. Keep passwords and recovery codes out of general messages.
Describe the affected task, the users involved and any recent changes. Use the existing request for the same issue so earlier checks remain available.
List the actions that reproduce it and say whether it happens consistently.
Explain the desired behavior separately from a fault. Custom changes may need an agreed development scope.
For anything specific to your business, talk with our team.
Yes. Send the product name, environment and any required integration to info@bazecity.com.
Use the relevant manual, then include the product version, instruction step and exact error in your support request.
Check the terms for your purchase. New features and custom integrations should be discussed and scoped separately.
Use https://app.bazecity.com/support or email info@bazecity.com for guidance.
Tell us about the idea, the challenge or the next step for your business.
BAZECITY CUSTOMER SUPPORT
Open and manage Bazecity support tickets at app.bazecity.com/support. Sign in to your Bazecity account to follow the conversation and keep your requests together.
BAZECITY NIGERIA
List the task you want product installation and support to handle, the platform version and the people responsible for operating it. Include the devices your Nigerian team and customers use. Compare those requirements with the current product documentation and ask about any essential behavior that is not explicitly listed.
Select the billing period and activation allowance separately. Match the allowance to the installations you intend to operate, then review update and support terms for that exact option. NGN values must come from the current app catalogue; the order summary in the shared store confirms the final amount and any applicable charges before payment.
